Terms and conditions of the service

The offer and sale of products on the website are governed by the following General Conditions of Sale.

The products purchased on the website in question are sold by Vinicola Arno srl with registered office in via Verdi 8 - 14049 - Nizza Monferrato (AT) - VAT number: 01639310059.


1.1 These general conditions of sale are an integral and essential part of the sales contract with the customer. The electronic sending of the order by the customer implies full knowledge of the present
General Conditions of Sale and their full acceptance. If the customer does not agree with one or more terms contained in these General Conditions of Sale, he is requested to refrain from making purchases on the website

1.2 To conclude his purchase contract with Vinicola Arno srl, the customer must send his order to it by following the procedure referred to on the Website. Sending the order electronically gives rise to the customer's obligation to pay the total price indicated there.

1.3 When the customer places an order, he will receive an e-mail from Vinicola Arno srl which contains the confirmation of receipt of the order and a summary of the same: however, this e-mail will not constitute automatic acceptance of the order itself.

1.4 The company Vinicola Arno srl reserves the right to refuse orders from customers with whom there is an ongoing dispute relating to the payment of a previous order.


2.1 All sales prices of the products displayed and indicated on the Site are inclusive of VAT and any other tax that may be applicable in relation to the sale.

2.2 The cost of shipping and transport, if any, is expressly indicated when making purchases and will be clearly indicated and displayed before completing the order.

2.3 Product prices may be subject to updates. The customer is required to ascertain the final sale price before submitting the relative order. The obvious material error reported in the price on the Site compared to the commonly known price of the selected product gives Vinicola Arno srl the right not to confirm the shipment and proceed with an immediate refund of the purchase value paid by the customer without the latter can raise exceptions in this regard.


3.1 In Italy, shipping is free for orders over €250.00; for lower amounts, the shipping cost is €15.00 via Express Courier.

3.2 Azienda Agricola Vinicola Arno srl will work to the extent
possible in order to process the orders sent within 3-5 working days and in any case no later than 30 days from the day following the day on which the customer sent the order.

3.3 The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and obviously subject to the right of withdrawal provided for in point 7 below, will the customer have to sign the goods receipt documents. By filling in the personal data sheet in the registration procedure necessary to activate the execution procedure of this contract and the related further communications, the customer authorizes Vinicola Arno srl to communicate data such as name, surname, residence and/or domicile and telephone number ) to couriers and/or trusted shippers used for the delivery of the purchased goods in order to allow the necessary procedures for their delivery. Couriers and shippers are to be considered responsible for the processing of personal data pursuant to art. 28 of EU Regulation 2016/679.


4.1 The various payment methods are detailed on the page relating to the same payment methods.

4.2 In the event of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns and manages the online payment service, which Vinicola Arno srl cannot access. In particular, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded via encrypted protocol to those who provide the related remote electronic payment services, without third parties being able, in any way, have access to it. Furthermore, this information will never be used by Vinicola Arno srl except to complete the procedures relating to the purchase and to issue the relative refunds in the event of any returns of the products, following the exercise of the right of withdrawal, or if necessary to prevent or report to the police the commission of frauds carried out on the Site.

The amount of the order will be debited at the time of the bank transaction except, of course, for the customer's right to have the amount credited back in any case of default by the Seller or non-performance of the contract for reasons attributable to the Seller.

4.3 The customer is solely responsible for the data entered, therefore he guarantees to use only credit cards of which he has legitimate availability.


5. Vinicola Arno srl assumes no responsibility for disservices attributable to unforeseeable circumstances and/or force majeure, or in any case not attributable to the Seller, such as, by way of example, accidents, explosions, fires, strikes and/or lockouts, earthquakes , floods and other similar events that prevented, in whole or in part, the execution of the contract within the agreed times.

5.2 Vinicola Arno srl will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, the customer having the right only to a refund of the price paid.

5.3 Delivery will take place on behalf of Vinicola Arno srl by couriers and/or shippers in the ordinary times necessary for them; however, in the period from 09 March 2020 onwards, delivery times could be subject to delays due to the epidemiological emergency caused by the well-known COVID19 virus: this condition, therefore, justifies any delays that may occur in the delivery of the purchased products without such delays being charged to Vinicola Arno srl.

5.4 Likewise, Vinicola Arno srl is not responsible for any fraudulent or illegal use, which may be made by third parties, of credit cards when paying for the purchased products.

Vinicola Arno srl in fact, at no time during the purchase procedure is it able to know the customer's credit card number which, by opening a secure connection, is transmitted directly to the bank service manager.

5.5 The essential characteristics of the products are presented on the Site within each product sheet. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used and in any case are simply illustrative of the product in order to show it for sale.


6.1 It is strictly forbidden for minors to place an order on the Site.

6.2 The data entered during the purchase phase must be exclusively one's real personal data and not of third parties, or of fantasy. Vinicola Arno srl reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

6.3 The customer indemnifies Vinicola Arno srl from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the customer, being himself solely responsible for the correct entry.


7.1 Pursuant to Legislative Decree no. 206/05, in case of purchase of products on the Vinicola Arno srl website, the customer has the right to withdraw from the contract within 14 working days from the date of delivery of the goods and without having to provide any reason. The withdrawal period expires after 14 working days from the day on which the customer or a third party - other than the carrier and designated by the customer - acquires physical possession of the goods. To exercise the right of withdrawal, the customer is required to inform Vinicola Arno srl of the decision to withdraw through an explicit declaration sent to the contacts indicated.

This communication must be sent by registered letter with acknowledgment of receipt addressed to: Vinicola Arno srl – via Verdi 8 - 14049 Nizza Monferrato (AT), or by e-mail to The purchased good must be intact and returned in the original packaging, complete in all its parts; if the original packaging is damaged, we recommend replacing it or putting everything in another box. The return shipment, until the certificate of receipt in the Vinicola Arno srl warehouse, is under the full responsibility of the consumer. Vinicola Arno srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments. The return costs are charged to the customer. Without prejudice to any costs for partially damaged returned products, Vinicola Arno srl will reimburse the consumer, in the shortest possible time and in any case no later than 14 days from the return of the goods, by transferring the amount charged to the credit card.

7.2 The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which Vincola Arno srl ascertains: use, even partial, of the goods and any accessory materials; the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product (any accessories integrated into the product); damage to the product for reasons other than its transport.

In the cases indicated above, Vinicola Arno srl will return the purchased goods to the consumer, charging him for the costs of the further shipment.

7.3 The right of withdrawal pursuant to art. 59 of the consumer code does not apply to goods made to measure or clearly personalized or which, by their nature, risk deteriorating rapidly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to health protection and have been opened after delivery.


8.1 The return letter or email must contain:

the invoice number

the order number

the indication of the product/s for which you intend to exercise the right of withdrawal

the article code (if present)

Later Vinicola Arno srl will send a confirmation e-mail in order to agree on the return methods, which can take place within 14 days of communication.

8.2 The Customer must insert a copy of the delivery document received inside the packing box.

The Customer must visibly apply the document received from Vinicola Arno srl following the above notification of withdrawal on the packaging, which already indicates the shipping address and the order details needed to identify the return at destination. The Customer is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the Customer, except in the case in which Vinicola Arno srl has not informed the same in this regard when concluding the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.


9.1 On the Vinicola Arno srl website, only quality products are on sale, the storage, handling and transport methods are such as to preserve the good characteristics of the product. We suggest that the customer check the integrity of the products upon receipt, in case of problems, immediately contact Vinicola Arno srl via the following email address:


10.1 These contractual conditions and all disputes concerning the order of Vinicola Arno srl products, the execution of the same order, the interpretation and validity of the contract, are subject to Italian law. The parties undertake and undertake to devolve any dispute to the territorial jurisdiction of the place of residence or domicile of the Customer - Consumer, if located in the territory of the Italian State.